CCF Family Handbook > Services and providers

Services and providers

CCF Coordinators will try to help you keep your child at home or in the community. CCF will try to do that with family and community supports. CCF also purchases services when needed. We use providers who work closely with families. Our money to purchase services comes from many places so that we can provide a flexible Plan of Care. We are not limited to services covered by only health insurance, Medicaid, or Dane County Department of Human Services. Services are pre-authorized by CCF Coordinators either immediately if a service is necessary right away or prior to the start of the next month for planned services. The team can request that the Coordinator “expedite” or speed up the review of a request for approving a service if the team feels that a service needs to be in place right away. When an authorization for service is completed will depend on the immediacy of the needs of the child and family.

Parents always have the right to obtain a second opinion related to mental health care concerns from a qualified mental health care professional. If you would like a second opinion from a different Psychiatrist, therapist, etc., your coordinator can help arrange for this to occur.

Out of Network Providers

All services for your child must be provided by someone covered by your private insurance or the Children Come First (CCF) network. CCF will consider funding Providers who are not in our network, for up to 6 months, in the following situations:

  1. Your child needs urgent or immediate care;
  2. Your child lives outside of Dane County and CCF has no Providers in the area;
  3. Your child needs a service and CCF doesn’t have anyone in their network that provides that service; or
  4. A court-ordered assessment is assigned to someone outside of the CCF network.

All providers need to meet basic standards set to work with CCF youth.

Please talk with your CCF Coordinator to request to use a provider who is not in the CCF network.

Sometimes, because of different reasons, children need to be placed outside of their homes for short periods of time. Examples of these placements are:

 

CCF will continue to work with your family to try to return your child to your home. Dane County may need you to pay part of the cost of the placement. These expenses are the parent's responsibility. Dane County will review and collect a fee from parents for all of these placements. This fee is on a sliding fee scale. The Dane County Parent Support Collection Unit sets the fee and this office is not part of the Children Come First program. These fees are not covered by Children Come First, but your coordinator may help arrange for these services. You can call the Dane County Parent Support Collection Unit for more information at 608-242-6200.



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